Shipping policy

Shipping Policy

En’Joi Plant Haven

Rooted in Quality… Grown with Care

At En’Joi Plant Haven, we take pride in carefully preparing and packaging each plant to ensure it arrives healthy and ready for its new home.

Because plants are living products, proper shipping and handling are extremely important. Please review our shipping policy before placing your order.

Processing Time

Orders are typically processed within 2–5 business days after payment is received.

Processing times may vary depending on:

  • Plant preparation and inspection

  • Weather conditions

  • Holidays or high-volume sales periods

  • Special promotions or product launches

We carefully inspect each plant before shipment to ensure quality and health standards are met.

Shipping Days

To reduce the risk of plants sitting in transit over weekends, most live plant orders are shipped Monday through Wednesday.

Orders placed later in the week may be held until the following shipping window to protect plant health.

Some non-plant items may ship outside of these days.

Weather Protection

Extreme heat and freezing temperatures can impact live plant shipments.

During severe weather conditions, we may:

  • Delay shipment for plant safety

  • Recommend upgraded shipping options

  • Suggest heat packs or insulation when necessary

Our goal is always safe arrival—not rushed delivery.

Live Arrival Guarantee

We guarantee that your plant will arrive alive and in healthy condition.

If your plant arrives significantly damaged or unhealthy due to shipping, you must contact us within 8** hours of delivery** with:

  • Clear photos of the plant

  • Photos of the shipping box and packaging

  • Your order number

Claims submitted after 8 hours may not qualify for replacement or store credit.

Natural minor imperfections such as slight soil movement, minor leaf yellowing, or small cosmetic damage during transit are normal and do not qualify for replacement.

Incorrect Shipping Address

Please verify your shipping address carefully before completing your order.

En’Joi Plant Haven is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Delivery delays caused by carrier errors

  • Packages returned due to incomplete or incorrect address information

Additional shipping charges may apply for reshipment.

Carrier Delays

Once your order has been handed to the shipping carrier, transit times are outside of our control.

We are not responsible for delays caused by:

  • USPS, UPS, or other carriers

  • Weather disruptions

  • Holiday shipping volume

  • Carrier service interruptions

However, we will always do our best to assist if shipping issues arise.

Lost or Stolen Packages

En’Joi Plant Haven is not responsible for lost, stolen, or delayed packages once marked as delivered by the carrier.

Customers are encouraged to:

  • Double-check shipping details

  • Monitor tracking updates

  • Secure delivery locations when possible

If an issue occurs, we recommend contacting the shipping carrier directly first.

Questions

If you have questions about your order or shipping, please contact us at:

En’Joi Plant Haven
Customer Support
enjoicustomerhaven@outlook.com

We’re always happy to help.